If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. This entire experience has been a fiasco with lots of wasted hours and phone calls.BBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. I've had great experience with Enterprise in the past but they shouldn't allow customers to book rentals that they can't support internally. I was told I would be contacted by the OKC airport location but I returned several days ago and am still waiting. I returned the car to the agreed upon city location in Houston but they were unable to give me a receipt because of the aforementioned issue with picking up and dropping off at other locations. I had to go back to the airport the next day to try to get my rental straightened out since phone customer support was useless. Apparently this isn't supported internally at Enterprise and causes all kinds of issues. Whether you’re planning on driving out of the city for a day trip, or just need to get Point A to Point B, a car rental from the OHare Intl. Pick out the car you want and the days you need, and we’ll have your ride ready. Enterprise allows customers to reserve cars online that pick-up at airport locations and return to city locations. Through Advantage Rent-A-Car, you can find deals that match your travel style. Neither of the 2 employees could get their tablets to work. It took more than an hour to get my car at the OKC airport.
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